How long will my order take to ship?

Orders usually leave my studio within 7-10 days after the order was placed. Delivery times to the US might take between 2-5 weeks and lately, international orders are taking longer than usual so 4-10 weeks is an expected time, the postal offices worldwide are experiencing delays! This is the smallest of business, so we deeply thank you for your patience and support!

Why is the shipping so expensive outside the US?

Unfortunately, this is the cost of sending the book, most countries in Europe and Asia have a $25+ shipping cost. But don’t despair! We are currently working on a partnership so shipping can be lowered.

All things VAT, Customs, Shop Policies and Returned items.

• All orders shipped outside the USA may be subject to duty, customs, VAT or taxes fees. International shipping costs do not include the payment of these duties. In case customs are charged this payment is the full responsibility of the recipient. 

• VAT/Customs: VAT, customs or tax duties are directly controlled and collected by your country once the package arrives at customs checkpoint. Your package may need to be cleared from customs directly by you and you may also need to pay these customs fees. 

• I am currently not shipping to the UK as their new VAT system isn’t something I can work with, sorry! As soon as it is possible to charge VAT for the UK in a simpler way I will reactivate shipping to you.

• In order to determine an approximate of how much you'll need to pay for these fees you can contact your country's custom office. Sweet and Burnt doesn't collect VAT nor any custom fees and isn't responsible for any fees, custom or vat taxes charged by your country. These fees are the customers full responsibility so please, please please, shop mindfully and make sure you keep track of your order to pay for customs once they arrive!

• Returns by the postal service: If a package isn't cleared by the customer at the custom's office the package will be send back to my studio.

• If we receive a package back I am happy to re-send the package, charging the customer a new shipping fee (this will be the actual shipping fee it costs to send your item, not the flat shipping fee you paid when shopping in my shop).

• If you wish to get a refund instead please be aware that refunds are made of the original cost minus the shipping fee and a $100 fee for handling and re-stocking.

• Your order can be canceled only up to 48 hours after purchasing, via email. We take the restocking fee at 50% of your total order. We do not accept cancellations after 48 hours past the purchase, including pre-orders. Please cancel your order 48 hours after ordering by emailing info@carolina-arevalo.com

• Please shop mindfully, as the teeny tiny business we have we can't control customs, taxes or duties charged by your country. Due to how delicate fine art is and the small business we are, we aren’t able to accept returns or exchanges at this moment.

When you shop from Sweet and Burnt you agreed to these terms. Your patience and support are highly appreciated!